Privacy Policy

Last Updated: 05/06/2026

McKenzie Cleaning respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, request a quote, book a cleaning service, or interact with our advertising.

McKenzie Cleaning provides residential and commercial cleaning services in Sale, Victoria and surrounding areas.

1. Information We Collect

We may collect personal information when you:

• Request a quote
• Submit a contact form
• Call, text, or email us
• Book a cleaning service
• Ask a question about our services
• Interact with our website or online advertising

The information we collect may include:

• Your name
• Phone number
• Email address
• Property address or service location
• Details about the cleaning service you need
• Preferred booking times or availability
• Messages or notes you provide to us
• Information about how you found our website or ads

We may also collect non-personal information such as:

• Website pages visited
• Device type
• Browser type
• Approximate location
• Traffic source
• Ad click data
• Form submission source
• Call source
• Website usage data

2. How We Use Your Information

We use your information to:

• Respond to enquiries
• Provide quotes
• Book and manage cleaning services
• Contact you about your service
• Improve our website and customer experience
• Understand which marketing channels generate enquiries
• Measure the performance of our advertising
• Improve our services, communication, and follow-up process
• Send service-related updates when appropriate

We do not sell your personal information.

3. Website Tracking, Cookies, and Analytics

Our website may use cookies, tracking scripts, pixels, analytics tools, and similar technologies to understand how visitors use the website and how our advertising performs.

These tools may help us understand:

• Which pages people visit
• Which ads or search terms lead to enquiries
• Whether a visitor submitted a form or called us
• How users interact with the website
• How we can improve the website and booking process

You can usually disable cookies through your browser settings. However, some parts of the website may not work as intended if cookies are disabled.

4. Google Ads and Advertising Tracking

McKenzie Cleaning may use Google Ads and related Google advertising tools to promote our services.

Google Ads may use cookies, conversion tracking, call tracking, and similar technologies to help us measure actions taken on our website, such as quote requests, form submissions, phone calls, or other enquiries.

We may share limited information with Google or allow Google to collect certain information through our website for ad measurement, reporting, and campaign optimisation. This helps us understand which ads are working and improve the relevance of our advertising.

You can learn more about how Google uses information from websites and apps that use Google services by visiting Google’s privacy resources.

5. WhatConverts and Lead Tracking

McKenzie Cleaning may use WhatConverts or similar lead tracking software to help us understand where enquiries come from.

This may include tracking:

• Phone calls
• Website form submissions
• Online enquiries
• Traffic sources
• Advertising campaign data
• Keywords or ads that led to an enquiry

WhatConverts may use tracking numbers, forms, cookies, and website scripts to help attribute enquiries to the correct marketing source. This allows us to improve our advertising and understand which channels are helping customers find us.

If calls are recorded or monitored for quality, training, or lead tracking purposes, we will handle that information responsibly and only use it for legitimate business purposes.

6. How We Share Information

We may share your information with trusted third-party service providers who help us operate our business, website, advertising, booking systems, communication tools, analytics, or lead tracking.

These may include:

• Website hosting providers
• Email and communication platforms
• Advertising platforms such as Google Ads
• Analytics and tracking providers
• Lead tracking tools such as WhatConverts
• Customer management or booking tools
• Professional advisers where required

We only share information where it is reasonably necessary for business operations, service delivery, advertising measurement, or legal compliance.

7. How We Protect Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no website, email system, or online platform can be guaranteed to be completely secure. Please avoid sending highly sensitive information through website forms unless requested.

8. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary to provide services, respond to enquiries, manage business records, improve our marketing, comply with legal obligations, and resolve disputes.

When information is no longer needed, we may delete it, de-identify it, or securely archive it.

9. Accessing or Correcting Your Information

You may contact us to request access to the personal information we hold about you or to ask us to correct information that is inaccurate, outdated, incomplete, or misleading.

We may need to verify your identity before providing access or making changes.

10. Marketing Communications

If you choose to provide your contact details, we may occasionally contact you about our services, offers, reminders, or updates.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

We will still be able to contact you about active bookings, quotes, service updates, or important business matters.

11. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.

12. Children’s Privacy

Our services are intended for adults, homeowners, renters, property managers, and businesses. We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, advertising tools, or legal obligations.

The updated version will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

McKenzie Cleaning
Sale, Victoria, Australia